Your role as Service Coordinator
As a Service Coordinator, you are the central hub of the service department. You ensure that our technicians, engineers, and (international) service partners know exactly where and when they are expected. You create an efficient schedule for installations, maintenance, and breakdowns, making sure everyone is in the right place at the right time.
In addition, you manage our support ticket portal: you assign technical questions to the appropriate service engineer, and you handle spare parts requests yourself.
What will you do?
- You plan installations, maintenance activities, and service visits.
- You monitor progress, keep track of deadlines, and report on them.
- You assign support tickets to the available engineers.
- You oversee priorities and ensure that urgent tickets are handled on time.
- You actively think along about how we can organize processes more smartly, efficiently, and effectively.
Have you got what it takes? - MBO+ or HBO level of working and thinking.
- Experience with planning, organizing, or coordinating is a plus.
- Technical experience or affinity with technology is a plus.
- You are comfortable working with computers and systems (experience with planning software or ERP is a plus).
- You communicate easily and know how to create calm and maintain overview in a dynamic, sometimes hectic environment.
- You have a good command of both Dutch and English, spoken and written.
You can count on this
- A varied role where no two days are the same.
- A lot of freedom and responsibility in how you organize your work.
- A close-knit team of colleagues you can rely on.
- Opportunities for personal growth and development.
- A good salary and excellent employment conditions.
- A sandwich of your choice every Friday and a fun Friday afternoon get-together.
Working in a beautiful new building in Bergeijk (NL).
Application procedure:
-After your application you will receive a response within 10 working days to plan an introductory interview, if interested.
-In the first interview we would like to talk about the position but mainly about you!
-If it goes well for both parties, we will plan a second interview as soon as possible where we will go into more detail regarding the terms of employment
-We make you an appropriate offer
-You can start!
We are looking forward to your application!
Please note: This message is intended for all temporary employment and/or recruitment agencies; we handle recruitment internally. When we need support, we approach our pre-selected partners. We consider candidates who are introduced without a signed assignment from Nipper to be open applications. We reserve the right to contact these candidates directly without the intervention of external parties, and there is no obligation to pay any fees whatsoever.