Once you have opted for a Nipper solution, we will work together to successfully implement the automation solution in your production environment. We create a layout, take care of installation, offer training courses, and after-sales support. Nipper is flexible, gladly offers advice and helps you use your automated production environment in the most efficient way.

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Phase 1

Kick-off and project layout

  • We will organize an on-site kick-off in the production environment to establish the layout and define the project. Because we want to thoroughly understand your production process to guarantee a successful outcome of the project. We will jointly discuss the objectives, allocation of tasks and expectations of the project.
  • We determine on site which additional products and interfaces are needed to successfully implement the project into your production environment and production process. For instance: signal pillars, pallet detection sensors, touch screens, pallet dispensers and more. By including these items in the project, we make sure that our solutions work well in combination with other building blocks.
  • We create a layout of the production environment, which serves as a blueprint for installation.
  • We will meet with your technical support and IT department to make all necessary arrangements. For example, preparing the power sources and internet access points needed for smooth installation. Upon request, we can send any ancillary products in advance, so everything can be prepared for machine installation.
  • Prior to transportation, Nipper will perform a Factory Acceptance Test. During this test, we will jointly check if the automation solution meets the project requirements. You can attend this quality check on site or via a live video link. After successful completion of the test, the machine is ready for installation at your site.

Phase 2

Training

After completing our training courses, you know how to use Nipper’s automation solutions in the most efficient way and, optionally, how to maintain them. For example, you know how to adjust the routes of the Nipper Mobile Robots or the programs of the Nipper Packaging machines independently or with Nipper’s online support. This way, you and your team can flexibly use Nipper’s products in an ever-changing production environment.

Phase 3

Installation

  • Our project leader will discuss the planning of the installation with you. This person will explain when we need support from your team and when we will carry out any tests that might affect production. We like to guarantee a smooth and predictable implementation.
  • We offer the option to set up integrations using ERP systems, such as SAP. For this purpose, we will schedule additional test days.
  • During installation, production may be slightly affected, but can continue as usual.

Phase 4

Site Acceptance Test and commissioning

  • During the Site Acceptance Test, we officially hand over the automation solution(s) to you. We will carry out this formal quality check after installation to check whether the solution meets all project specifications.
  • We make sure our solutions work well with the systems you currently use in the production environment. Thanks to our building block technology, we can easily connect our automation solutions to your existing software or automatic systems, such as rolling doors. After successful completion of the Site Acceptance Test, we will officially hand over the automation solutions to you, the end user. From that moment, the solutions are covered by Nipper’s factory warranty and the maintenance contracts and services purchased will enter into effect. The mutual arrangements for the period after going live are laid down in the support and maintenance plan.
  • Directly after installation, our engineer will debrief your organization onsite.
  • To jointly finalize the installation project, we will set a moment of evaluation a few weeks after going live where you can share your experiences using Nipper’s automation solutions.
  • After completion, the project will be handed over to our support team. They will help you with any questions.
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Nipper is your project business partner. We share our thoughts from the first layout until after completion of the project. We look beyond our own products and building blocks and advise you on other promising opportunities for optimization of your production processes.

When choosing Nipper, you work with a team of specialists. Our communication lines are short and communication is clear and efficient. We carefully manage your expectations. Thanks to many years of experience, we know everything there is to know about the installation process.

To Nipper, quality is paramount. You, as our customer, are involved in the quality process. You are invited to attend important milestones and inspections, both in our factory and at your site. Making the project really come to life.

Training

Operator Training

During the operator training, we are training the employees who are operating Nipper’s automation solutions on a day-to-day basis. After completion of the training, participants have basic knowledge of our solutions and know how to solve simple malfunctions.

Expert training

During the expert training, we train the employees in your team who are intended to become specialists in Nipper’s automation solutions. After completion, they have basic knowledge of the solutions and know, for example, how to adjust the settings and solve more complicated malfunctions.

Maintenance training

Maintenance training is complimentary to the expert training and has been especially designed for the technical team. During this training, we focus on daily and planned maintenance of the automation solutions, pursuant to Nipper's maintenance regulations.

We offer various training courses, where we teach you and your team how to optimally use and maintain our automation solutions. So you can operate our products as independently and efficiently as possible in an ever-changing production environment. We will organize the training courses at Nipper’s training center or at your site and, if necessary, we can provide customized training tailored to your specific needs and situation.

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Both the Nipper Mobile Robots and the STRONGHOOD and SHARPHOOD comply with the EMC 2014/30/EU and MD 2006/42/EC directives. In addition, the mobile robots comply with the ISO 3691-4 standard and the packaging machines comply with the EN415-6:2013 directive. If you have any questions about specific directives and whether the machines comply with these directives, please do not hesitate to contact us.

We would like to get in touch with any external parties that you work with as part of the project. Nipper will offer support and share its thoughts to successfully integrate the project. We can directly liaise with any other parties, if required. We share and collect the necessary information, help you take the necessary actions, and allocate the necessary tasks.

After kick-off, we can give an accurate indication of when these important milestones will be reached. This way, you will always know what to expect and what to take into account.

Want to know why automation is good for your business? Or in which industries we operate? We will answer all your questions!

Read more about automation  Or contact us

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